Frequently Asked Questions (FAQs)

Welcome to Veltrivo. Below you will find answers to common questions about ordering washing machines, delivery, payments, returns, and customer support.

If you need further assistance, please contact our support team.

1. What products does Veltrivo sell?

Veltrivo offers washing machines for customers in the United Kingdom. Please review each product page for specifications, features, dimensions, availability, and other important details before placing your order.

2. Where does Veltrivo deliver?

We currently deliver to addresses within the United Kingdom only.

Please ensure that your delivery address is complete and accurate when placing your order.

3. Is delivery free?

Yes. Standard delivery is free on orders covered by our shipping policy. Any applicable delivery limitations or special arrangements will be communicated where relevant.

4. How long does delivery take?

Orders generally require 1–3 business days for handling. After dispatch, estimated transit time is 1–2 business days.

The overall estimated timeframe is approximately 2–5 business days from order placement. These are estimates rather than guaranteed delivery dates, and delays may occasionally occur.

5. How can I contact Veltrivo about my order?

For questions about an order, delivery, or a product, contact us using the details below:

• Email: Support@veltrivo.co.uk

• Phone: +44 1234 217417

• Address: 24 Westfield Rd, Bedford MK40 4DQ, United Kingdom

Please include your order number when contacting us about an existing order.

6. Can I cancel my order?

If you wish to cancel an order, contact us as soon as possible. If the order has already been dispatched, cancellation may no longer be possible before delivery, but you may still have cancellation or return rights under applicable UK consumer law.

Please consult our Return and Refund Policy for further details.

7. What is your returns policy?

We offer a 60-day return period in accordance with the conditions set out in our Return and Refund Policy. Eligible returns are free.

Before returning an item, please contact our support team for instructions. For large appliances, please arrange the return with us before attempting to transport or send the item.

Your statutory consumer rights are not affected by our returns policy.

8. What should I do if my washing machine arrives damaged or faulty?

Please contact us as soon as possible and describe the issue. Include your order number and, where helpful, photographs of any visible damage.

We will explain the appropriate next steps in line with our policies and applicable consumer law. Your statutory rights regarding faulty or misdescribed goods remain unaffected.

9. Do your products come with a guarantee?

A two-year guarantee applies where it is expressly advertised for the relevant product and is subject to the applicable guarantee terms.

Please check the individual product listing or contact us before ordering if you need confirmation of the coverage for a particular washing machine. Any guarantee is separate from your statutory consumer rights.

10. What payment methods can I use?

Available payment methods are displayed at checkout. The payment options shown may vary depending on the order and checkout availability.

Please check the checkout page before completing your purchase.

11. How can I check my order status?

If you have questions about your order or dispatch status, contact Support@veltrivo.co.uk and include your order number. Our team can help you with the information available for your order.

12. What happens if my delivery is delayed?

Delivery dates are estimates and may be affected by circumstances outside our control. If your order has not arrived within the estimated timeframe, please contact our support team with your order number so we can help investigate.

13. How do I choose the right washing machine?

Review the product description, dimensions, capacity, installation requirements, and technical specifications before ordering. Please measure your available space and check access routes, including doorways and stairs, where relevant.

If you need clarification about information shown on a product page, contact us before placing your order.

14. Where can I read your policies?

You can find more information in the relevant pages on our website:

• Shipping Policy

• Return and Refund Policy

• Privacy Policy

• Terms of Service

• Legal Notice

• Contact Information

Please review these pages before placing an order.

15. How can I contact customer support?

Our support team can be contacted using the following details:

Veltrivo
Website: https://veltrivo.co.uk/
Email: Support@veltrivo.co.uk
Phone: +44 1234 217417
Address: 24 Westfield Rd, Bedford MK40 4DQ, United Kingdom

We are happy to help with questions about products, orders, delivery, and returns.