Contact information

At Veltrivo, we are committed to providing helpful customer support and a reliable shopping experience. If you have questions about our washing machines, an existing order, delivery, returns, refunds, or product guarantees, please contact us using the details below.

Get in Touch

Business Name: Veltrivo

Website: https://veltrivo.co.uk/

Email: Support@veltrivo.co.uk

Telephone: +44 1234 217417

Business Address:

24 Westfield Rd
Bedford
MK40 4DQ
United Kingdom

Customer Support

Our customer support team can assist you with:

  • Product information and availability.

  • Order confirmations and order status.

  • Shipping and delivery enquiries.

  • Returns and refund requests.

  • Faulty or damaged products.

  • Two-year guarantee enquiries.

For order-related questions, please include your order number in your email so we can identify your purchase and assist you more efficiently.

Shipping and Delivery

We currently deliver within the United Kingdom and offer free standard shipping on eligible orders.

Our standard order handling time is approximately 1–3 business days, with an estimated delivery time of 1–2 business days after dispatch, subject to the delivery service and product availability.

Please visit our Shipping Policy for further information.

Returns and Refunds

We offer a 60-day return period and free returns for eligible UK orders, subject to our Return and Refund Policy.

If you need to arrange a return, request a refund, or report a faulty or damaged washing machine, please contact us before arranging the return.

Business Enquiries

For general business enquiries, product questions, or assistance with our services, please email Support@veltrivo.co.uk or call +44 1234 217417.

We aim to respond to customer enquiries as promptly as reasonably possible.

Thank you for choosing Veltrivo. We appreciate your business and look forward to helping you.