Terms of service

1. Introduction

Welcome to Veltrivo. These Terms of Service govern your access to and use of our website, https://veltrivo.co.uk/, and any purchases made through our online store.

Veltrivo sells washing machines to customers in the United Kingdom.

Throughout these terms, the words "we", "us", and "our" refer to Veltrivo. The words "you" and "your" refer to visitors, customers, and other users of our website.

By accessing our website or placing an order, you agree to comply with these terms, together with any applicable policies referenced below. Nothing in these terms removes or limits any consumer rights that cannot legally be excluded or restricted.

2. Business Information

Business name: Veltrivo
Website: https://veltrivo.co.uk/
Email: Support@veltrivo.co.uk
Telephone: +44 1234 217417
Business address: 24 Westfield Rd, Bedford MK40 4DQ, United Kingdom

For questions about our services, products, orders, or these terms, please contact us using the details above.

3. Eligibility and Website Use

By using our website or placing an order, you confirm that you are legally capable of entering into a binding contract under applicable law.

You agree to use our website lawfully and not to:

• Engage in fraudulent, misleading, or unlawful activity.

• Attempt to interfere with the security or proper functioning of our website.

• Introduce malicious software or attempt unauthorised access to our systems.

• Use our website in a way that infringes the rights of others.

• Provide false or misleading information when placing an order.

We reserve the right to take appropriate action where website use breaches these terms or applicable law.

4. Products and Product Information

We make reasonable efforts to ensure that product descriptions, specifications, photographs, prices, and availability information are accurate and up to date.

Product images are provided to help customers understand the products offered. Actual appearance, colours, dimensions, included accessories, and other details may vary according to the manufacturer's specifications and the particular model.

Please review the product description and specifications before placing an order. If you need clarification about a washing machine, contact our customer support team.

Nothing in this section excludes or limits your rights if a product is not as described, is not of satisfactory quality, or is not fit for its intended purpose under applicable consumer law.

5. Prices and Payments

All prices displayed on our website will be presented with applicable charges and taxes as required by law.

We offer free standard delivery within the United Kingdom, subject to the terms of our Shipping Policy.

Payment must be completed using an available payment method at checkout. Orders may be subject to payment authorisation and appropriate fraud-prevention checks.

By submitting an order, you confirm that the information you provide is accurate and that you are authorised to use the selected payment method.

If a genuine pricing or product-listing error occurs, we will contact you to explain the situation and discuss the available options. We will not treat an obvious error as an unrestricted right to cancel an otherwise binding contract.

6. Orders and Contract Formation

When you place an order, you will receive an order acknowledgement or confirmation through the contact details you provide.

An acknowledgement of receipt does not necessarily mean that your order has been accepted. Our order acceptance process and any contract formation details will be communicated during checkout or in our order communications.

We reserve the right to refuse or cancel an order where there is a lawful and reasonable basis, including suspected fraud, payment failure, an actual stock issue, or a material listing error.

If we cancel an order after payment has been taken, we will arrange any refund due to you through the original payment method, subject to applicable law.

We will not use this section to avoid obligations under a contract that has already been formed.

7. Shipping and Delivery

We currently offer delivery to addresses within the United Kingdom only.

Standard delivery: Free of charge.

Order handling time: Approximately 1–3 business days.

Estimated delivery time: Approximately 1–2 business days after dispatch, where that estimate is available and applicable to the order.

Handling time refers to the period needed to process and prepare an order before dispatch. Delivery time refers to the estimated transit period after dispatch. Actual delivery dates may vary depending on the delivery service, location, product availability, and other circumstances.

We will provide relevant order and delivery information through our available customer communications.

If your delivery is delayed or you have concerns about the status of your order, please contact Support@veltrivo.co.uk with your order number.

Your statutory rights concerning delivery delays, agreed delivery dates, and undelivered goods remain unaffected. We will comply with applicable legal requirements regarding delivery and refunds.

For further information, please read our Shipping Policy.

8. Cancellations, Returns, and Refunds

We want customers to have a clear and straightforward way to request a cancellation, return, or refund.

We offer a 60-day return policy and free returns for eligible UK orders, subject to our Return and Refund Policy.

If you wish to cancel an order before dispatch, please contact us as soon as possible. We will confirm whether the order can be stopped before dispatch.

For online purchases, statutory cancellation rights generally allow consumers to cancel within 14 days of receiving goods, subject to applicable rules and exceptions. Additional time limits and requirements may apply to notifying us and returning the goods.

Our 60-day return policy provides an additional benefit and does not replace statutory cancellation rights or your rights relating to faulty, damaged, or misdescribed products.

For complete instructions, eligibility conditions, and refund procedures, please read our Return and Refund Policy.

9. Faulty Products and Consumer Rights

Products supplied by Veltrivo must comply with applicable UK consumer law.

If a washing machine is faulty, damaged, not as described, or otherwise fails to meet the applicable legal requirements, you may be entitled to a repair, replacement, price reduction, or refund, depending on the circumstances and your statutory rights.

Please contact our customer support team with your order number and details of the issue so that we can assess your request and explain the appropriate next steps.

Nothing in these terms requires you to rely exclusively on a manufacturer's guarantee or limits any rights you have against us under applicable consumer law.

10. Two-Year Guarantee

Where a product is advertised as including a two-year guarantee, the guarantee applies according to the relevant guarantee documentation and its applicable terms.

The guarantee may cover certain product faults and may provide for repair or replacement, subject to its scope and conditions.

To make a guarantee enquiry, contact Support@veltrivo.co.uk with your order number, product details, and a description of the problem.

The applicable guarantee documentation will identify the guarantee provider, coverage, exclusions, and claim procedure.

A guarantee is additional to your statutory consumer rights. It does not remove or reduce any legal rights you may have under UK law, including rights that may apply after the guarantee period expires.

11. Customer Accounts and Information

If our website permits you to create an account, you are responsible for providing accurate information and taking reasonable steps to protect your login credentials.

Please notify us if you believe your account has been accessed without authorisation.

We process personal information in accordance with our Privacy Policy and applicable data protection law.

For more information about the collection, use, storage, and disclosure of personal information, please read our Privacy Policy.

12. Third-Party Services and Links

Our website may use third-party services to support payment processing, website hosting, delivery arrangements, analytics, and other business functions.

We may also provide links to third-party websites for convenience or additional information.

Third-party services are subject to their applicable terms and privacy policies. We are not responsible for the independent content or practices of third-party websites, except where applicable law provides otherwise.

The use of third-party services does not remove any obligations Veltrivo has to its customers under applicable law.

13. Website Availability and Security

We aim to keep our website available and functioning properly. However, we cannot guarantee uninterrupted access or that every website feature will always operate without errors.

Maintenance, technical issues, service-provider outages, or circumstances beyond our reasonable control may temporarily affect availability.

We take reasonable steps to maintain website security but cannot guarantee that all internet communications or electronic systems are completely secure.

Nothing in this section excludes liability where doing so would be unlawful.

14. Intellectual Property

Unless otherwise stated, the content published on our website, including text, graphics, branding, design elements, and original materials, is owned by or used under permission or licence by the relevant rights holder.

You may access and use the website for personal, lawful shopping purposes.

You must not reproduce, distribute, modify, or commercially exploit protected website content without the appropriate permission, except where permitted by law.

Product names, logos, and trademarks belonging to third parties remain the property of their respective owners.

15. Limitation of Liability

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law.

In particular, these terms do not exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

Subject to the preceding paragraph, we are responsible for losses that are a foreseeable result of our breach of these terms or our failure to exercise reasonable care and skill, as applicable under law.

If you purchase products for purposes wholly or mainly outside your trade, business, craft, or profession, nothing in these terms restricts your applicable statutory consumer rights.

16. Changes to These Terms

We may update these Terms of Service to reflect changes to our business operations, website functionality, services, or legal requirements.

The current version will be published on this page with a revised "Last updated" date.

Changes will not retrospectively remove rights or obligations arising under an existing contract. Where necessary, we will provide appropriate notice or obtain agreement in accordance with applicable law.

17. Governing Law

These terms are governed by the laws of England and Wales, where applicable.

If you are a consumer residing elsewhere in the United Kingdom, nothing in this section removes any mandatory consumer protections or rights that apply to you under the law.

Any dispute will be handled by the courts with jurisdiction under the applicable legal rules.

18. Contact Information

If you have questions about these Terms of Service, your order, or our products, please contact us.

Veltrivo
24 Westfield Rd
Bedford MK40 4DQ
United Kingdom

Email: Support@veltrivo.co.uk
Telephone: +44 1234 217417
Website: https://veltrivo.co.uk/

We aim to respond to customer enquiries as promptly as reasonably possible.

Thank you for choosing Veltrivo.